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Koordynator Działu Obsługi Klient

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Job ID 123741 Date posted 06/17/2021 Location : Wrocław, Polska

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


Job Purpose and Impact

The Customer Service Supervisor will oversee our team that provides customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Offer

2 years contract with possibility to extend 

Key Accountabilities

  • Conduct performance management, talent development, succession planning and engagement.
  • Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
  • Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.You will have your small customer portfolio.
  • Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a small team.
  • Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

  • Experience in team management – at least 1 year 
  • Strong ability to set priorities
  • Experience in work in international environment 
  • Ability to operate customer service systems
  • Knowledge of English and Polish languages
  • Knowledge of German languages is a plus 
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